Frequently asked questions.
Quick answers to the most common questions about our services, pricing, and coverage.
What areas do you serve?
We primarily serve the Greater Toronto Area (GTA) and surrounding regions in Ontario. Remote support and monitoring are available anywhere with an internet connection. On-site service is available across the GTA and most of Southern Ontario.
How much does managed IT cost?
Our managed service plans start at approximately $85–$150 per user per month, depending on the service level, number of users, and your specific environment. We provide a transparent, all-inclusive quote after a free assessment — no hidden fees.
Do you support Macs?
Yes. While most of our managed clients run Windows, we fully support macOS endpoints within our managed service plans — including patching, monitoring, endpoint protection, and help desk support.
What is the minimum contract term?
Our managed service agreements are typically month-to-month with no long-term lock-in. We let our results speak for themselves. Some hardware and licensing agreements may require 1–3 year terms.
Do you offer after-hours and emergency support?
Yes. Our Professional and Enterprise plans include 24/7 help desk support and emergency on-site dispatch. Essential plan clients receive business-hours support with after-hours escalation available.
Can you help with cyber insurance requirements?
Absolutely. We regularly help clients meet the technical controls required by Canadian cyber insurance carriers — including EDR deployment, MFA enforcement, backup verification, and security awareness training. We also provide documentation for insurance audits.
What happens if we experience a ransomware attack?
If you are a managed client, our incident response team kicks in immediately: we isolate affected systems, preserve evidence, engage legal counsel, notify your insurer, and begin recovery from verified backups. We also help with the CAFC and OPC reporting obligations.
Do you sell hardware directly?
Yes. We are an authorized partner of HP, Intel, Microsoft, Dell, Lenovo, Apple, Fortinet, Cisco, and others. We can source, configure, image, and deliver hardware — often below retail pricing.
How quickly do you respond to support tickets?
Our standard SLA is 60 minutes for critical issues (system down, security incident), 4 hours for high priority, and 24 hours for standard requests. Emergency after-hours response is within 30 minutes for managed clients.
Can you work with our existing IT staff?
Yes. Many of our clients have internal IT teams and use us for co-managed IT — we handle the 24/7 monitoring, security stack, and Level 1-2 help desk, while your internal team focuses on strategic projects and line-of-business applications.
What is included in the free assessment?
Our free 30-minute assessment covers: a review of your current IT environment, a security posture check, identification of immediate risks, and a recommendation for the right level of support. No commitment required.
Do you offer cloud migration services?
Yes. We plan and execute migrations to Microsoft 365, Azure, and hybrid cloud environments — including data migration, Entra ID setup, conditional access policies, and user training.
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