Privacy Policy

1. Scope

This policy applies to Com Computer Inc. (“Com Computer,” “we,” “us,” “our”) and governs how we collect, use, disclose, and protect personal information in the course of our commercial activities. It applies to visitors of our website, clients, prospective clients, vendors, and job applicants.

2. What we collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, mailing address
• Business information: company name, job title, industry, company size
• Technical information: IP address, browser type, device information, pages visited on our site
• Communications: email correspondence, support tickets, call recordings (with notice)
• Service delivery data: system logs, configuration details, and user account information necessary to deliver managed IT services

3. How we collect information

We collect information when you:

• Submit a contact or assessment request form on our website
• Communicate with us by phone, email, or live chat
• Enter into a service agreement with us
• Visit our website (through cookies and analytics — see Section 7)
• Apply for employment with us

4. How we use personal information

We use personal information for the following purposes:

• Responding to inquiries and providing quotes or proposals
• Delivering and managing managed IT, cybersecurity, cloud, and procurement services
• Sending service-related communications (invoices, maintenance notices, security alerts)
• Improving our website, services, and customer experience
• Complying with legal and regulatory obligations
• Fraud prevention and network security

We do not sell personal information to third parties. We do not use personal information for automated decision-making that produces legal effects.

5. Disclosure to third parties

We may share personal information with:

• Service providers who help us deliver services (e.g., cloud infrastructure, backup providers, email platforms), under written agreements that require equivalent privacy protections
• Professional advisors (lawyers, accountants, insurers) as necessary
• Law enforcement, regulators, or other government bodies where required by law
• A successor entity in the event of a merger, acquisition, or sale of assets

6. Data retention and security

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit and at rest, access controls, and secure data centres.

7. Cookies and website analytics

Our website may use cookies and similar tracking technologies to improve functionality and understand usage patterns. You may control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

8. Your rights

Under PIPEDA and applicable provincial laws, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent to our collection, use, or disclosure of your information (subject to contractual and legal restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada (1-800-282-1376)

To exercise these rights, contact our Privacy Officer at the address below.

9. Privacy Officer contact

If you have questions, concerns, or requests regarding this policy or our privacy practices, please contact:

Privacy Officer
Com Computer Inc.
1110 Sheppard Ave East, Unit 14
North York, ON M2K 2W2
privacy@comcomputer.com
(416) 512-1208

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.